Logistics: Traffic, Deliveries, Lifting & Storage
The Organisers & Venue are doing everything they can to ensure that build up and breakdown runs as smoothly as possible for everyone onsite, but all Exhibitors, Contractors and Suppliers also have a responsibility for this. Below are some ideas that you should be considering:
Want to avoid the traffic queues and potentially save money? Then why not send your goods/stand building materials to the Official Logistics Provider here two weeks before the show, who will then deliver them to your stand in time for when you arrive onsite. See section below for more details.
Delay Delivery of Furniture & Dressing Items
You don’t need your furniture on the first day of build so be considerate of others and plan your deliveries accordingly. To avoid the risk of furniture and dressing items being turned away during the first few days of build, why not arrange for these items to be stored with the Official Logistics Provider here until you are ready for them.
No one enjoys getting stuck in exhibition traffic and it is very easy for courier drivers to refuse to deliver your items. Therefore contact the Official Logistics Provider here who would be more than happy to manage this for you instead. Give them a call to see how they can help ensure a smoother onsite experience for you and your team.
If Brexit will have an impact on you delivering items to and from the exhibition then please click here for advice and guidance from the Official Logistics Provider who are more than happy to help with any further queries.
By preparing in advance and shipping early you are reducing the risk of delays or even your goods not turning up on time. Don’t risk it, act now and book Advanced Warehousing.
The organisers can not take responsibility for anyone’s deliveries/shipments. They are also unable to provide EORI numbers. Do make sure that you check the guidance and speak to the Official Logistics Provider here.
Traffic : Parking, Loading & Unloading
LTD have been appointed as the official freight forwarding, courier and lifting contractor.
If you require further information regarding your freight forwarding please do not hesitate to contact:
Tel: +44 (0) 7799 606262/ +44 (0) 7887 841596
Delivery to ExCeL (Own transport)
All vehicles must firstly report to the traffic marshalling office on Sandstone Lane. Here they will receive a vehicle entrance pass and join a queue for the nearest available offloading door to your stand.
When your vehicle is parked and ready, you should report to our LTD Service Desk located in both halls near the Organisers Office and quote your LTD booking reference.
Consider methods to reduce the number of deliveries. Where possible and safe, having single workers load or unload vehicles. Consider using the same pairs of people for loads where more than one is needed. Enabling drivers to access welfare facilities when required, consistent with other guidance. Encouraging drivers to stay in their vehicles where this does not compromise their safety and existing safe working practice.
PLEASE NOTE that the Venue nor the show Organisers will accept or sign for any deliveries. All courier deliveries will be directed to the official logistics provider.
Want to avoid any exhibition traffic and save time?
Then we strongly recommend that you consider booking the Advanced Warehouse option with the official freight contractor. Send your goods around 2 weeks before the show and they will be stored and delivered directly to your stand when you are ready for it. Click here for more information on the advantages of using this service. It will not only save you time but could also save you money. Speak to the official logistics provide now to see how they can help.
Alison Bennett & Dominic Bennett
+44 (0) 7799 606 262 & +44 (0) 7887 841 596
firstname.lastname@example.org & email@example.com
Can I use my own courier?
Yes you can but in our experience we do suggest that you consider using the official logistics provider for the following reasons:
- Couriers find it difficult to navigate the venue traffic systems and often struggle to find specific stands within halls.
- Risk of courier drivers getting caught in exhibition traffic and not wanting to wait COVID-19.
- They sometimes leave deliveries without signatures.
- Any deliveries that arrive before tenancy begins will be turned away.
- We are currently not allowing any couriers into the exhibition hall so all items are required to be left with the official logistics provider.
- The organisers and venue will not accept or sign for any deliveries on your behalf.
So to avoid the stress of wondering whether your goods will arrive in time, speak to the Official Logistics provider and see how they can help and manage this on your behalf.
Please click here for the Official Logistics provider order form.
If you do decide to use your own courier company make sure that they have the correct address below. Any deliveries will be directed and received by our logistics company. Direct deliveries for build up will only be accepted at the venue on Sunday 18th, Tuesday 20th and Wednesday 21st September. Any deliveries that arrive outside of these dates will be returned to your logistics/carriers depot. If there is no one at your stand to receive your delivery, and on the rare chance that the delivery is accepted at the Venue then please be aware that there may be an additional handling fee from the official logistics provider.
One Western Gateway
Royal Victoria Dock
London E16 1XL
Halls S3 - S19
If it is necessary for you to have a delivery made during the show open period, please ensure that this is made prior to the show opening. Trolleys are not permitted on the show floor once the show is open and therefore any deliveries will have to be hand carried.
Please do take the time to speak to the official logistics provider who are very experienced in handling exhibition freight and will have cost effective solutions to make your planning experience both pre-who and onsite a lot easier so your time can be spent on more important things.
Lifting (forklifts, cranes etc.)
Only the official logistics provider may operate any lifting equipment inside the hall and around the perimeter of the venue. Under no circumstances are any other lifting contractors permitted to use forklifts inside of the halls or in the loading areas.
To order a forklift for unloading or loading for stand materials and exhibits please contact the official logistics provider to discuss your lifting requirements and to request a quote for their services. We recommend that you make contact at the earliest opportunity with details of large or heavy exhibits as these may need to be positioned in the early part of build-up and may require special handling.
Be considerate of others and keep the aisles around your stand clear at all times. Space Only contractors should not be delivering furniture and stand dressing items until there is sufficient space within the stand to store them. Items left in the aisles run the risk of being removed either by the official logistics provider or cleaning team which will incur charges that will then be passed directly back to either the stand contractor or exhibitor.
To avoid this risk why not ask the official logistics provider to store any items until you are ready to received them on your stand. For example delaying the delivery of furniture and dressing items will have a positive impact ensuring a smoother onsite experience for everyone.
- Everyone on site can move more easily around the show floor
- The official logistics provider can deliver freight quicker to stands
- Venue rigging department can navigate around the show floor more easily so less delays on stands
- Create more space for your team to work
- Allows venue cleaners to sweep the aisles more regularly which will help to ensure a clean show your clients on opening morning
Be considerate, kind and think of others.
Removal of items during Breakdown
You must not commence removing items from your stand until the exhibition is closed and all visitors have left the hall.
Trolleys will not be allowed on the exhibition floor until after this time.
Please do not leave any goods unattended on your stand at this time. Breakdown is a busy period and your property is particularly vulnerable to theft and damage at this time. If you have arranged for a courier to collect items from your stand, please ensure that you are there to meet them.
The organisers cannot be held responsible for any loss or damage to your goods. All portable and valuable items must be removed from the exhibition halls as soon as possible and by 1900 Sunday 25th September. Any other items remaining in the halls after 1800 Monday 26th September will be regarded as rubbish and disposed of. The cost for the disposal will be forwarded to the exhibitor or contractor.