Venue

Please click here to view an A-Z of helpful venue and general information to help you with your planning.

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Food and Drinks / Catering

Situated within the boulevard along the central concourse of the venue and inside the event halls, there are a number of food and drinks kiosks supplying a variety of offerings with plenty of choices for most dietary requirements. Some of which will also be open during the build up and breakdown periods for exhibitors and contractors to enjoy. Opening hours will differ based on what events are in the venue, please visit https://www.excel.london/visitor/food-drink for more details. ExCeL London is now a cashless venue.

 

The venue regulations state that all food and beverages to be consumed onsite must be purchased from the retail units or from the in-house caterer, apart from food and drink brought by individual for personal consumption only. No external catering companies are allowed to provide food and drinks onsite at the venue or supply to the public.

 

Sampling activities are only permitted by the producer, manufacturer or seller of the food or drink product and for the sole purpose of promoting the bigger product. All sampling guidelines and food safety compliance must be adhered to, in line with the industry approved E-Guide. Please speak to the organiser for a copy of the guidelines. Prior application and written permission to sample must be obtained from the organiser and the venue before sampling can be carried out. Any activity found to breach any of the rules will be stopped immediately and may be charged a fee.

 

If you wish to provide hospitality to your staff or visitors, the onsite catering partner ExCeL London Hospitality (ELH) will be more than happy to advise you on the wide range of items available. Please visit ExCeL London on the different services they provide, or alternatively contact the sales team at ExCeL London Hospitality on [email protected] to discuss your requirements.

 

In the event that ExCeL London Hospitality cannot provide the food or drink that you wish to serve, which exceeds sampling size limits, you must obtain prior written permission from the venue and will be charged a corkage fee. Please note this includes the use of coffee machines on your stand. All food and drinks served at a party or reception must also be purchased through ExCeL London Hospitality, exhibitors are not permitted to bring in their own alcohol, soft drinks or food.

 

There will be onsite checks on stand catering activities, and we strongly advise exhibitors who are considering elements of food and drink offerings on their stand to follow the guidelines above.

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We all have a duty of care to help and support event industry professionals and here at RX Global, the safety and wellbeing of everyone onsite is one of our top priorities.  Everyone has a role to play to look out and care for our colleagues and peers and we can all do this by taking the following steps:

• Don’t request or plan for stand designs that can not be safely and comfortably constructed and dismantled during the published time available.
• Provide sufficient amount of onsite crew to reduce long working hours
• Ensure adequate breaks for staff
• Everyone on site should have access to drinking water, catering facilities and rest rooms
• Be kind.  Be considerate

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Evacuation or partial evacuation is on the advice of the Venue. Should an emergency occur that necessitates an evacuation, an announcement will be made over the PA system. Exit the building immediately via the nearest exit point and make your way on foot to your closest Assembly Point shown on the Show Plan. Please refrain from using mobile phones at this time.

Whilst at the Assembly Point you will be kept informed of developments. When the emergency has ceased you will either be invited to return to the exhibition to resume normal business or advised to return the next day – in which case you will not be permitted to return to the exhibition to collect vehicles, bags, briefcases etc.

Accidents

If you are involved in or witness an accident, however small, at any point during your time on-site, it is your responsibility to report it to the Organiser’s Office

The Medical Centre, located on Level 0 and which is accessible from the show floor, can be contacted via an internal telephone, a member of the security team or the organiser’s office. If an ambulance is required, please do not dial 999 direct, all medical emergencies must be reported to control who will contact the relevant authorities. The contact numbers for control are:-

Emergency Number: 020 7069 4444

Enquiry Number: 020 7069 4445

Fire

To be safe in case of fire you should ensure that you know:

• How to raise the fire alarm if you discover a fire

• Where the fire escapes and evacuation points are

• What the fire alarm / call sounds like

• The location of your fire assembly point If you discover a fire:

• Operate the nearest fire alarm

• Phone the Control Room - Emergency Number 020 7069 4444

• ONLY attempt to fight the fire if safe to do so In the event of a fire you will hear:

‘Attention please, Attention please. MR GOODFELLOW report to the Security Suite' Remain at your work station but be prepared to leave if necessary

• Await further instruction from Control, the Fire Safety team or the PA system

• DO NOT explain this message to visitors The cancellation message will be:

‘Attention please, Attention please. MR GOODFELLOW is cancelled’

In the event of an evacuation you will hear:

‘‘Attention please. Attention please. Here is an important announcement. It is necessary to ask everyone to leave the building. Please make your way calmly to the nearest exit’

• Leave the building immediately

• Follow directions from marshals to any specified exits

• Proceed to your designated assembly point as directed by marshals

• Make yourself known to your designated Fire & Security Marshall

• Remain at the assembly point until told you can leave

• DO NOT attempt to use the lifts in a fire

• DO NOT stop to collect personal belongings

• DO NOT re-enter the building until you are told it’s safe to do so

Suspect Packages

It is important to make constant checks to your stand to ensure that no unidentifiable packages, cases or bags have been deposited. If you discover a suspect package you should:

• Phone Control on 020 7069 4444

• Give a full description of the package and its location

• DO NOT approach, touch or move the package

• DO NOT use a mobile phone within 10 metre radius of the package

Venue Search

If duty personnel initiate a venue search you will hear:

‘Attention please. Attention please. STAFF CALL 100’

The message will then be followed by continuous chimes and broadcast at half minute intervals

• DO NOT leave the building

• Inform your colleagues and assist in the search for suspect packages on your stand and surrounding areas

• Liaise with your designated Fire & Safety Marshal who will report to Control that your area is clear

• If you discover a suspect package, please follow the SUSPECT PACKAGE procedure – found earlier in this section.

• DO NOT explain this message to venue visitors The cancellation of this message will be:

‘Attention please. Attention please. STAFF CALL 100 is cancelled’

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A badging system is in place to ensure all personnel are registered and associated with the show. Exhibitor badges / e-badges are essential for open days, unfortunately no badge no entry! During the build-up and breakdown period all contractors must have a contractor wristband / e-badge.

There will be no COVID Status checking before entering the venue.

Disclaimer: This may change if any unforeseen circumstances arise leading up to the show.

Whilst every reasonable precaution is taken to ensure the safety and security of personnel and equipment and the premises are patrolled day and night, we cannot accept any responsibility whatsoever for any injury, loss or damage or any consequential losses which may befall your personnel and their property.

Exhibitors are responsible for the security of their goods, please consider how you can secure your products and belongings whilst on-site. We recommend that valuables are not left unattended on your stand and are removed or locked away each evening. This is particularly relevant on the closing evening and throughout the breakdown period. During the day be aware of your space - report anything or anyone suspicious to security. If you are a victime of theft please report it immediately.

If you would like specialist security for your stand please contact the official security contractor, [Stambridge Group].

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