FAQs

25-27 October, 2024

FRIDAY

• Priority Entry Tickets: 10am - 6pm
• General Entry Tickets: 12pm - 6pm

SATURDAY:

• Priority Entry Tickets: 9am – 7pm
• General Entry Tickets: 11am - 7pm

SUNDAY:

• Priority Entry Tickets: 10am - 5pm
• General Entry Tickets: 12pm – 5pm

EGX is open to individuals of all abilities, we are dedicated to continually improving our efforts to ensure full access and we encourage all feedback and suggestions to improve your experience. Learn more about Accessibility at our shows here.

Yes, this is a very simple process that will open a week before the show. If you choose to have your tickets delivered, you can activate before attending.

Yes, we’ll have EGX exclusive at the office merch stand plus our retailers and exhibitors selling a variety of products. 

There are a selection of retail units in the venue that serve a diverse range of tasty food and drinks.

For more details please visit https://www.excel.london/visitor/food-drink for a list of our restaurants in the venue.

At ExCeL there is free WiFi which is suitable for browsing, social media, and email. When you arrive at the venue, you just need to sign in to '_ExCeL FREE Wi-Fi' using your standard log in, or via LinkedIn, Facebook, or Twitter.

Please note at high volume this can get patch, we recommend downloading the app before you get onsite as it does not require WiFi to access. 

There are water refill points by the S4 and S7 halls.

The multi - faith prayer room: ExCeL London has a prayer room that can be accessed through the grey door next to the S9 entrance on the boulevard.                                           

For lost property please contact [email protected]. Please be aware that once notified that lost property has been found, guests have up to 30 days to collect their item(s) before they are donated to a local charity.

Head towards the west entrance on arrival and follow signs for queue hall. If you are collecting a press, creator or carer pass, enter via west entrance pyramid rather than queue hall. If you’re travelling via elizabeth line or DLR, alight at custom house. If you’re travelling via car, follow signs for ExCeL parking – from there make your way from the undercroft to the west entrance. We will also have an accessible entrance via the undercroft for those who require special assistance.

You can find travel information here. 

You can find hotel information here.

You can find travel information here. 

We’ve updated our Carer Pass process with the help of experts at Nimbus. To ensure you get the support you need, we offer a free Essential Companion (+1) pass to ticket holders who need the assistance of a carer or companion whilst visiting the show. Read More Here.

EGX will run in accordance with the latest government advice and research, including enhanced sanitation, and increased ventilation. Read more about that here.

Please note this is reflective of the current guidance which changes regularly. Check our health and safety guidance regularly to stay aware of what we’re doing to keep our shows safe.

Your safety is our number one concern, and EGX events will only happen if it's safe to do so. In the event that EGX is postponed, your tickets will automatically transfer to the new dates. If EGX is cancelled, you'll automatically receive a full refund - no further action required. However, if the event occurs as planned, our traditional no refund policy stands—your tickets are yours to have and to hold.

Yes! Head over to our cosplay page to learn more about what is allowed and what you should leave at home.

Yes, but with guidelines in place. Please read more here.

ExCeL London operates a no-smoking policy throughout the venue, which includes E-cigarettes and vaping. Smoking is permitted in the designated smoking areas outside the venue.

For first aid, we recommend contacting our medical team on 02070695556

Once purchased, tickets cannot be transferred, exchanged, refunded or returned. The right to refuse admission to an event is reserved by the EGX team at all times and/or event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches. All guest appearances are subject to work and personal commitments. To the fullest extent permitted by law we will not be responsible for loss, damage or injury to any person or their property howsoever caused.

MCM Comic con is an epic three-day celebration of all things pop culture. Featuring celebrity guests, panels, gaming and so much more. All this is included in your MCM X EGX ticket.

Find out more at MCM

Yes, MCM Comic Con is included in your tickets and you will have access to everything at both shows (unless ticketed).