FAQs

25-27 October, 2024

FRIDAY

• Priority Entry Tickets: 10am - 6pm
• General Entry Tickets: 12pm - 6pm

SATURDAY:

• Priority Entry Tickets: 9am – 7pm
• General Entry Tickets: 11am - 7pm

SUNDAY:

• Priority Entry Tickets: 10am - 5pm
• General Entry Tickets: 12pm – 5pm

EGX is open to individuals of all abilities, we are dedicated to continually improving our efforts to ensure full access and we encourage all feedback and suggestions to improve your experience. Learn more about Accessibility at our shows here.

Yes, this is a very simple process that will open a week before the show. If you choose to have your tickets delivered, you can activate before attending.

Yes, we’ll have EGX exclusive at the office merch stand plus our retailers and exhibitors selling a variety of products. 

ExCeL is home to many restaurants and food outlets. Please note many of these are now cashless. You can read more about ExCeL London here.

Head towards the west entrance on arrival and follow signs for queue hall. If you are collecting a press, creator or carer pass, enter via west entrance pyramid rather than queue hall. If you’re travelling via elizabeth line or DLR, alight at custom house. If you’re travelling via car, follow signs for ExCeL parking – from there make your way from the undercroft to the west entrance. We will also have an accessible entrance via the undercroft for those who require special assistance.

You can find travel information here. 

You can find hotel information here.

You can find travel information here. 

We’ve updated our Carer Pass process with the help of experts at Nimbus. To ensure you get the support you need, we offer a free Essential Companion (+1) pass to ticket holders who need the assistance of a carer or companion whilst visiting the show. Read More Here.

EGX will run in accordance with the latest government advice and research, including enhanced sanitation, and increased ventilation. Read more about that here.

Please note this is reflective of the current guidance which changes regularly. Check our health and safety guidance regularly to stay aware of what we’re doing to keep our shows safe.

Your safety is our number one concern, and EGX events will only happen if it's safe to do so. In the event that EGX is postponed, your tickets will automatically transfer to the new dates. If EGX is cancelled, you'll automatically receive a full refund - no further action required. However, if the event occurs as planned, our traditional no refund policy stands—your tickets are yours to have and to hold.

Yes! Head over to our cosplay page to learn more about what is allowed and what you should leave at home.

EGX are vibrant events which offer a variety of photography opportunities. Taking photographs is encouraged- no special permission is needed to bring a camera to the event. The event, venue, and attendees all have expectations, so please note the following rules that apply to everyone at EGX:

• Photography is permitted in all public areas of the show unless signs or staff indicate otherwise.
• Outside of organised activities on stages, exhibitor stands, and signings permission must be sought from the subject(s) of a photograph before beginning to take photographs; the photographer must also oblige if the subject requests to see the photograph taken.
• It is unacceptable to take or attempt to take photos deliberately geared towards compromising common decency or the dignity of the subject, for example contriving the cameras position to shoot up a skirt or kilt.
• Any equipment used must be held by the photographer. Free standing equipment or additional equipment held by other people e.g. lights and flashes is not permitted, unless part of a booked trading or exhibiting space. This equally applies to people with a press pass; a press pass does not grant permission to set up a studio.
• Use of power sockets requires the permission of the event. Venues further require permission to be sought from them if wanting to use power sockets within a venue but outside of the event.
• Photographs taken at events may only be sold to press outlets unless taken as part of a booked trading or exhibition space. If you wish to sell photography services to the general public or the subjects of the photographs without a booked trading or exhibition space, a £500 fee will be charged for commercial photography.

Once purchased, tickets cannot be transferred, exchanged, refunded or returned. The right to refuse admission to an event is reserved by the EGX team at all times and/or event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches. All guest appearances are subject to work and personal commitments. To the fullest extent permitted by law we will not be responsible for loss, damage or injury to any person or their property howsoever caused.

MCM Comic con is an epic three-day celebration of all things pop culture. Featuring celebrity guests, panels, gaming and so much more. All this is included in your MCM X EGX ticket.

Find out more at MCM

Yes, MCM Comic Con is included in your tickets and you will have access to everything at both shows (unless ticketed).