Frequently Asked Questions
There's no such thing as a silly question! Unless you're wondering if we really walked on the moon (we did). Well, I personally didn't walk on the moon, but you get my drift.
What is EGX Rezzed?
EGX Rezzed is a video games event brought to you by the team behind EGX. Although it's a smaller event than its older sibling, it still features many of the attractions you love about our events; playable pre-release games on both PC and console (with a strong focus on indie titles), developer sessions by well-known game designers and the opportunity to chat with developers on the show floor.
When and where is EGX Rezzed?
EGX Rezzed 2020 will take place from Thursday 2nd to Saturday 4th July at Tobacco Dock in London, from 10am-6pm daily. For more information on getting to the venue head to the location page.
Are there any age restrictions for EGX Rezzed?
Visitors of all ages are welcome to attend, however, under 16s need to be accompanied by a parent or guardian.
EGX Rezzed will feature a number of 18+ rated games and developer sessions. Under 18s will not be permitted to play these games or attend these sessions even if they are accompanied by a parent.
Where's my ticket?
We operate an an e-ticket system. Once you've paid for your ticket you should receive an email containing your ticket almost immediately. If you haven't received an email please contact us. Please print out your ticket and bring it with you, it'll be exchanged at the registration desk for a wristband. Remember to check your junk mail folder! If you've lost your ticket please contact us and we'll be happy to re-send it.
I bought a ticket but now I can't attend. Can I have a refund?
Alas, we aren't able to offer refunds, however, tickets are transferable so feel free to give your ticket to a friend. If you'd like to change the day of your ticket please contact us and we should be able to swap it. Bear in mind that we won't be able to switch the day of a ticket to a day that has sold out. If you bought your ticket before 18th March and cannot attend the new dates, please see the information below on options available to you.
What about my tickets to EGX Rezzed in March 2020 - are they still valid at these new dates?
Yes, your ticket(s) will be valid for the new Rezzed dates and no further action is needed on your part.
I can't make these new Rezzed dates, what are my options?
Should you be unable to attend the new dates please contact our Customer Services team at firstname.lastname@example.org who will be able to help. You have the option to transfer your ticket to a similar EGX ticket at no extra cost to you or you can have a refund.
What if the COVID-19 situation is unchanged or worse later in the year?
We have considered this possibility and chosen a date from those available, which provides a better chance of us being able to deliver the event and avoid more disruption. However, the COVID-19 situation has, and continues to be, dynamic and we will continue to monitor the situation throughout the year and take the appropriate actions accordingly.
I have a question about COVID-19 update and I can't see an answer - where can I get more information?
Any additional queries please contact our Customer Services team at email@example.com.
Can I take food into the venue?
Unfortunately, Tobacco Dock has some strict rules on bringing food into the venue. While it will be fine to bring in unbranded food (such as packed lunches), venue staff won't allow you to bring in meals brought from outside restaurants such as McDonald's etc. There will be limited options available within the Tobacco Dock. Alternatively, there are plenty of restaurants, pubs and cafes nearby. You are welcome to leave the event and return at any point using your wristband.
How do I claim my Super Pass exclusives?
You will be able to claim your Super Pass exclusive Pin Badge at the official EGX Rezzed merch stand on the show floor. Your wristband will give you access to a 10% discount at the merch stand throughout the show.
I just bought a ticket or wristband on eBay / Gumtree / some dude in a pub...
If you purchased your ticket directly from our website you won't have a problem, however, beware! Tickets bought via third parties aren't guaranteed to be valid! Every barcode is unique, if you arrive at our registration desk and the barcode has already been scanned you will be turned away. Never purchase a wristband, it's almost certainly a fake.
When will ______ be announced?
We're working hard to secure the best games for this year's EGX Rezzed. . We'll list everything on the website as soon as we can but please bear in mind that we need the go-ahead from our exhibitors before we're able to reveal the goodies. Typically the biggest announcements will take place in the days leading up to the show. Follow us on Twitter and Facebook for the latest info.
Is there a show floor map I can take a look at?
There will be a mobile app available for EGX Rezzed. Please bear in mind that the app for EGX Rezzed will be available closer to the show. Keep your eyes open for more details coming soon.
I'd like to exhibit. Who should I contact?
Whether you're a large games publisher or an indie dev, we'd be delighted to hear from you. Fill out the contact form and we'll get straight back to you with a price list and more information.
What is the Leftfield Collection?
Since its inception in 2008 as the Indie Arcade, the Leftfield Collection has provided a platform for indie developers to show games and game-like experiences to the EGX audience. Exhibiting as part of the collection is free of charge, however, places are limited making the selection process highly competitive.
I'm interested in exhibiting my game in the Leftfield Collection, how can I make this happen?
The submissions window for the Leftfield Collection are now open.
Do I need a press pass in order to film, conduct interviews or take photos at the event?
No! Everybody is welcome to take pictures etc. Please bear in mind that some exhibitors may ask you not to film or photograph certain games and we ask that you respect their wishes.
Do you have an EGX Rezzed logo pack?
We do! You can download it here.
Can I cosplay at the event?
We love welcoming cosplayers to EGX Rezzed! Please use common sense when bringing weapons and props; no knives, replica guns or anything capable of firing a projectile. Security will check weapons and props as you enter the venue and may confiscate any items thought capable of injuring attendees for the duration of your visit.
What's the deal with Oxventure Tickets being a seperate ticket?
This year, we have changed how the Oxventure tickets work for EGX Rezzed. Similar to what we did at EGX you will need to have a valid EGX Rezzed general entry ticket along with your Outside Xbox Oxventure Ticket to gain entry.
I work for the Press, where can I get a Press Pass?
Applications for Press & Creator passes are now open. Please head to our press page for more details.
What did this year's show look like?
Still Have a Question?
Please send a message via our contact page and we'll be happy to answer your query.
- What is EGX Rezzed?
- When and where is EGX Rezzed?
- Are there any age restrictions for EGX Rezzed?
- Where's my ticket?
- I bought a ticket but now I can't attend. Can I have a refund?
- What about my tickets to EGX Rezzed in March 2020 - are they still valid at these new dates?
- I can't make these new Rezzed dates, what are my options?
- What if the COVID-19 situation is unchanged or worse later in the year?
- I have a question about COVID-19 update and I can't see an answer - where can I get more information?
- Can I take food into the venue?
- I just bought a ticket or wristband on eBay / Gumtree / some dude in a pub...
- When will ______ be announced?
- Is there a show floor map I can take a look at?
- Are Developer Sessions planned for all three days of EGX Rezzed?
- I'd like to exhibit. Who should I contact?
- What is the Leftfield Collection?
- I'm interested in exhibiting my game in the Leftfield Collection, how can I make this happen?
- Do I need a press pass in order to film, conduct interviews or take photos at the event?
- Do you have an EGX Rezzed logo pack?
- Can I cosplay at the event?
- What’s the deal with Oxventure Tickets being a seperate ticket?
- I work for the Press, where can I get a Press Pass?