Frequently Asked Questions
EGX Rezzed Cancelation FAQs
Why have you cancelled EGX Rezzed?
Following the continued escalation of the COVID-19 pandemic in the UK, Europe and globally, and after extensive discussions with all the relevant public health, local and national authorities, and with our Rezzed partners, we have made the decision to cancel EGX: Rezzed 2020.
Does this affect the EGX event in September?
EGX 2020 is scheduled to run 17-20th September and there are currently no plans to postpone or cancel. Feedback from visitors and exhibitors is that they very much want the event to go ahead and, as organisers, we want to be able to deliver and meet those needs. We will continue to closely monitor the COVID-19 situation, collaborating with ExCeL London to give you the most up to date information when we have it.
Can I get a refund for my Rezzed ticket(s)?
Yes of course, please contact our customer service team with your EGX Rezzed ticket number and they will process your refund. If you prefer, you could instead take advantage of the option to transfer your ticket to an equivalent ticket to EGX 2020 which will be a higher value ticket but will be provided at no extra cost to yourself.
How do I transfer my ticket from EGX Rezzed 2020 to EGX 2020?
All tickets have already been transferred to EGX 2020, there is no further action that you need to take if you want to take advantage of this ticket transfer. For more details click here to find out more about EGX.
I had a ticket to EGX Rezzed 2020 and am unable to make the EGX 2020 dates, how do I get a refund?
In order to get a full refund please contact our customer service team and give them your order number and they will be happy to refund your tickets. We hope that we will be able to see you at Rezzed 2021.
Will my upgraded EGX Super Pass Ticket get me access to all 4 days?
Yes, your new EGX Super Pass Ticket will give you access to all 4 days of the show as opposed to just the 3 day pass for Rezzed, and there are no additional costs to ticket holders.
Can I swap my EGX Rezzed Day Ticket(s) to a different day at EGX as I can't attend EGX on that day?
If for example you had a Thursday ticket to Rezzed but you cannot attend the Thursday at EGX, you can transfer your ticket to another day, eg Friday. Should the ticket price for the required day carry a higher ticket price than your existing ticket you will need to pay the difference.
To process a transfer of this type please contact our customer service team. As you can imagine, our customer service team is very busy working around the clock to ensure everybody receives a response, so we would ask you to please be patient when waiting for further instruction.
Can I upgrade my ticket(s) to EGX 2020 for example to an Early Entry Ticket?
Yes, should the ticket price for the upgraded tickets carry a higher ticket price than your existing ticket you will need to pay the difference.
I have an Outsidexbox / Jesse Cox Ticket for EGX Rezzed, what happens with this ticket
We are happy to say that your Outsidexbox / Jesse Cox Tickets have been transferred to EGX. If you are unable to attend the EGX September dates, please let our customer service team know and they will be happy to refund your tickets.
I have a press/content creator ticket to Rezzed 2020, what happens with my ticket to the event?
All Press and Creator applications for EGX Rezzed are now void. Applications for EGX 2020 will open 8 weeks before the event, please keep an eye out across our channels for more information on this.
When will Rezzed return?
EGX Rezzed will return in 2021. Keep an eye on our channels over the coming months for more details on the new dates. If you can't wait and want your Rezzed fix, then why not check out EGX in September where the Rezzed Zone will host hundreds of awesome Indie Games.
What has my Rezzed ticket been upgraded to for EGX 2020?
Tickets have been transferred in a like-for-like manner, meaning:
- Thursday 2nd July Rezzed tickets have been upgraded to EGX Thursday 17th September tickets.
- Friday 3rd July Rezzed tickets have been upgraded to EGX Friday 18th September tickets.
- Saturday 4th July Rezzed tickets have been upgraded to EGX Saturday 19th September tickets.
- EGX Rezzed Super Pass Tickets have been upgraded to EGX Super Pass Tickets.
- Jesse Cox tickets for both Thursday & Friday have been transferred to Thursday 17th & Friday 18th September at EGX.
- Oxventure tickets for both Friday & Saturday have been transferred to Friday 18th Saturday 19th September at EGX.