FAQs

12-15 October 2023 

THURSDAY: 

• Early Entry Tickets: 10am - 6pm
• Day Tickets: 11am - 6pm
• Afterhours – 6pm-10pm 

FRIDAY:

• Early Entry Tickets: 10am - 6pm
• General Entry Tickets: 11am – 6pm
• Afterhours – 6pm-10pm 

SATURDAY:

• Early Entry Tickets: 10am - 6pm
• General Entry Tickets: 11am – 6pm
• Afterhours – 6pm-10pm

SUNDAY:

• Early Entry Tickets: 10am - 6pm
• General Entry Tickets: 11am – 6pm

EGX is open to individuals of all abilities, we are dedicated to continually improving our efforts to ensure full access and we encourage all feedback and suggestions in order to improve your experience. Learn more about Accessibility at our shows here.

Yes, this is a very simple process that will open a week before the show. If you choose to have your tickets delivered, you can activate before attending.

EGX will run in accordance with the latest government advice and research, including enhanced sanitation, and increased ventilation. Read more about that here.

Please note this is reflective of the current guidance which changes regularly. Check our health and safety guidance regularly to stay aware of what we’re doing to keep our shows safe.

When heading to EGX, we are in the North side of the building, so please make sure to head to N8.

The Quiet Room or Reset Room is located at N8 lower and includes support from mental health professionals, resources for managing anxiety and stim toys, ear defenders, puzzle books, mindful colouring and so much more.

We’re happy to help so you can focus on having the best weekend of the year. If you have questions on accessibility at ExCeL please contact [email protected] or get in touch with the EGX team at [email protected].

Your safety is our number one concern, and EGX events will only happen if it's safe to do so. In the event that EGX is postponed, your tickets will automatically transfer to the new dates. If EGX is cancelled, you'll automatically receive a full refund - no further action required. However, if the event occurs as planned, our traditional no refund policy stands—your tickets are yours to have and to hold.

Yes! Click here to learn more about what is allowed and what you should leave at home.

EGX are vibrant events which offer a variety of photography opportunities. Taking photographs is encouraged- no special permission is needed to bring a camera to the event. The event, venue, and attendees all have expectations, so please note the following rules that apply to everyone at EGX: 

• Photography is permitted in all public areas of the show unless signs or staff indicate otherwise.
• Outside of organised activities on stages, exhibitor stands, and signings permission must be sought from the subject(s) of a photograph before beginning to take photographs; the photographer must also oblige if the subject requests to see the photograph taken.
• It is unacceptable to take or attempt to take photos deliberately geared towards compromising common decency or the dignity of the subject, for example contriving the cameras position to shoot up a skirt or kilt.
• Any equipment used must be held by the photographer. Free standing equipment or additional equipment held by other people e.g. lights and flashes is not permitted, unless part of a booked trading or exhibiting space. This equally applies to people with a press pass; a press pass does not grant permission to set up a studio.
• Use of power sockets requires the permission of the event. Venues further require permission to be sought from them if wanting to use power sockets within a venue but outside of the event.
• Photographs taken at events may only be sold to press outlets unless taken as part of a booked trading or exhibition space. If you wish to sell photography services to the general public or the subjects of the photographs without a booked trading or exhibition space, a £500 fee will be charged for commercial photography.

Once purchased, tickets cannot be transferred, exchanged, refunded or returned. The right to refuse admission to an event is reserved by the EGX team at all times and/or event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches. All guest appearances are subject to work and personal commitments. To the fullest extent permitted by law we will not be responsible for loss, damage or injury to any person or their property howsoever caused.