EGX is open to individuals of all abilities, we are dedicated to continually improving our efforts to ensure full access and we encourage all feedback and suggestions in order to improve your experience.
The following explains all accommodations provided this year for EGX London announced so far. We’ll keep this updated with any further updates closer to the show.
Please note that at London ExCeL you will need to have gained entry to the event before you can access wheelchair hire.
Complimentary Carer Passes for EGX London are available for those fans who need special assistance. Any Day, Early Entry, or Super Pass ticket holder can request an additional ticket for their carer to attend free of charge.
ExCeL is a large venue and their central boulevard is 600m long. Call Excel’s information line on +44 (0) 20 7069 5000 for advice on the closest recommended entrance and DLR station for the event that you are attending.
We’re here when you need a break! Gaming the Mind’s Reset Room provides a calming space away from all the hustle and bustle. Whatever your reason, you’re welcome to relax here. The Reset Room is staffed by volunteers from Gaming the Mind. We’re happy to chat or provide information about mental health - simply ask! If you just want some quiet time alone, that’s cool too. Gaming the Mind is a charity aimed at improving mental health in the gaming community.
Carer pass applications are open, apply here.
Yes! We’ll have a separate lane for anyone requiring special assistance when entering EGX London. If you need help navigating queues or entrance procedures, please speak to our friendly staff and stewards on site who will help direct you to the best option.
ExCeL London is able to provide wheelchairs to those in need, free of charge.
Please contact the venue in advance to book a wheelchair if you need one. You can contact the venue to reserve one, or get more details on this service, at [email protected]
If you’re unable to queue for long periods, simply let the nearest member of staff know. We’ll have sunflower lanyards, denoting hidden disabilities, available at the special assistance lane in queue hall and all our staff have been briefed to look for this when managing queues.
There are 155 bays suitable for disabled drivers on-site across ExCeL's car parks. These are wide bays with minimum dimensions of 5.9m by 3.6m. Access to the building from these bays is along walkways with a gradient of no more than 1:15 and via flat entrance lifts with automatic doors.
All public entrances allow for access by wheelchair via low gradient ramps and an automatic door. Once inside the venue, all floors are level, offering unobstructed access.
Please note EGX does not control pricing or availability for ExCeL parking.
Lift control panels are located at a height which can be easily reached by someone in a wheelchair. All lifts have a visual indication of the floor reached and an intercom facility activated by an alarm button. Every area may be reached by lifts, with the exception of the second level of organisers’ offices.
All stairs and ramps are fitted with handrails and balustrades. All public corridors and passageways have a minimum clear width of 1200mm.
Self service equipment such as cash point machines and telephones are located at levels suitable to wheelchair users. Strong tactile differences in paving are provided to indicate hazardous areas, e.g. dock edge indicated by cobble stone surface.
Door vision panels giving a zone of visibility between 900mm and 500mm above floor level are provided on all public access doors.
Click here for full info on accessibility at ExCeL.
ExCeL welcomes all guide and assistance dogs. Guide dog and assistance dog owners have important rights under the Equality Act 2010 meaning assistance dogs are entitled to enter establishments where the general public are admitted. No other dogs or pets are permitted in the venue.
There are 40 toilets for disabled visitors located throughout the building. You’ll find them near the Business Services centre, located on level 0 between hall entrance N4 and S4, the ICC conference suites on Level 3 and the restaurants and cafes on Level 1 and Level 2.
All reception counters, bars and self-service counters and the seating areas are accessible to wheelchair users. Pictographic signs and symbols have been used to guide people around the building.
We’re happy to help so you can focus on having the best weekend of the year. If you have questions on accessibility at ExCeL please contact [email protected] or get in touch with the EGX team at [email protected].