egx-logo
3-5 March 2022
National Exhibition Centre

FAQs

GENERAL FAQs

EGX is the UK’s premier video games show.  It’s a celebration of all things gaming, so if you like games, you’ll love EGX.

EGX 2021 takes place in London on the 7th to 10th October.

EGX 2021 will be held at ExCeL London in the Docklands.  The address is ExCeL London, One Western Gateway, Royal Victoria Dock, London E16 1XL.

TICKET FAQS

TBC, please check our social media channels for more information.

There will be a range of EGX tickets to cater for various needs. Our Super Pass offers the best value for money and comes with a stack of goodies including an exclusive EGX21 Super Pass Pin Badge and Lanyard, includes a discount at the official EGX store and much more. Super Passes are limited in availability and expected to sell out well in advance of the show. Early Access Passes will also be available for those who want to get in ahead of the crowd, plus we will have Standard Day and Afternoon Passes for each of the 4 days.

EGX has a selection of ticket types to cater for your needs. Head over to the ticket information page to find one that suits you.

Yes, under 10s go free, however, please note that this offer is restricted to one child per ticket paying adult. Additional children will need to hold paid-for tickets.

We certainly do. Please contact us and we'll be happy to help.

Alas, we aren't able to offer refunds, however, tickets are transferable so feel free to give your ticket to a friend. If you'd like to change the day of your ticket please contact us and we should be able to swap it. Bear in mind that we won't be able to switch the day of a ticket to a day that has sold out.

If you purchased your ticket directly from this website you won't have a problem - however, beware! Tickets bought via third parties aren't guaranteed to be valid! Every barcode is unique -  if you arrive at our registration desk and the barcode has already been scanned, you will be declined entry. Never purchase a wristband - it's almost certainly a fake.

Write down the long number below the barcode on your e-ticket and bring it with you. We can also scan tickets from most smartphones.

No problem! Drop us a line via our contact page and we'll be happy to help. Please note, we will be happy to provide complimentary tickets for teachers/tutors who are attending EGX as part of a trip.

In this instance, the first person to arrive should collect the wristbands for the party. This person will then need to leave the venue temporarily to pass on the remaining wristbands as their friends arrive.

VENUE AND TRAVEL FAQS

We recommend checking out the ExCeL London website to plan your visit before you travel.

There are a number of ways to get to ExCeL London.  The Jubilee Line and the DLR are the quickest routes from Central London. The Docklands Light Railway (known as the DLR) is part of the London Underground network. Two of the DLR stations, Custom House and Prince Regent, are on the ExCeL London site.

Yes, ExCeL London is easily accessible via main road routes including the M25 and M11, the North Circular, A406 and the A13. As you get closer you’ll pick up signs for Royal Docks, City Airport and ExCeL London.  Extensive parking is available but we recommend pre-booking for your convenience. Go here for more information and to complete your booking.

EGX welcomes all visitors. Visit this page for full details of the venue accessibility options.

Yes, by partnering with HotelMap we are able to provide attendees with the best possible rates on recommended nearby hotels.

The ExCeL has free public wifi but, with so many people trying to access it, don't bet on it being reliable!

Yep, there are plenty of cloakrooms. Visitors can store bags, coats and luggage for £1 per item per day. Overnight storage is not available.

The prayer room can be accessed through the grey door next to the S9 entrance on the boulevard.

EXHIBITOR AND PRESS FAQS

Head to the contact us page and submit your details and one of our sales team will be in contact with you.

Press applications will be going live soon. If you would like to hear from us when they go live, please use the contact form to email us and we can add you to our database.

We do! You can download it here.

SHOW FAQS

We're working hard to secure the best games and features for EGX 2021. We'll list everything on the website as soon as we can but please bear in mind that we need the go-ahead from our exhibitors before we're able to reveal the goodies. Follow us on twitter and facebook for the latest developments.

Visitors of all ages are welcome to attend, however, under 16s need to be accompanied by a parent or guardian. It's fine for one parent or guardian to accompany a group of under 16s.

EGX will feature a number of 18+ rated games and developer sessions. Under 18s will not be permitted to play these games or attend these sessions, even if they are accompanied by a parent.

The playable games and features will be the same on each day, however, the developer sessions schedule will differ from day-to-day. Don't worry though, most sessions will be live streamed on Twitch and available to watch later on the EGX YouTube channel.

There are plenty of catering outlets within the ExCeL. You can find more information on the ExCeL’s website. You are welcome to bring your own food to the event.

No sharp metallic blades, nothing that can fire a projectile, such as BB guns. A weapons check desk will be set up at the event. Props or weapons may be retained by our staff for the duration of the event if they are deemed to be unsafe. Please email us for more information.

This year we are also introducing EGX After Hours where customers on Thursday, Friday and Saturday will get access to part of the show which will remain open until 10 pm for you to chill out, catch up with friends and play some games. Make sure to check our channels for more details on EGX After Hours.

Coaches should head to the Traffic Office located on Sandstone Lane (E16 1DR). From here there will be signage to direct you to the Coach drop off point on the south lorryway.

Onsite parking is limited on Thursday 7th October. However, is available Friday – Sunday at a cost of £30 per coach per day. Payment will be taken on site.

OTHER EGX SHOWS

Yes, there are 2 EGX events throughout the year.  In addition to our flagship event in October, we also host EGX Rezzed, which will return in 2022.

Oxventure FAQs

If you’re attending Oxventure on either Friday/Saturday, please note that you will be required to wear a facemask or face shield while in the EGX Theatre. Never fear though, with your ticket you will receive a free Oxventure themed mask, which can be collected from the EGX Theatre before the show. 

Does my Oxventure ticket give me access to EGX? 

No, to gain entry to Oxventure you will need to have a valid entry ticket for your selected day at the event. This can be either a Super Pass, Early Entry, Day or Afternoon Ticket.

FURTHER INFORMATION

Then please use the number 020 8271 2138.